AOE Digital Collections Return Policy
Table of Contents
1. Understanding Digital Products
Our digital products are unique in that they are intangible and delivered electronically. Once a digital product is delivered, it is immediately accessible to you. As a result, it is impossible to “return” or “exchange” a digital product in the same way as a physical product.
Critical Characteristics of Digital Products:
- Immediate Access: You gain immediate access to the digital product upon purchase.
- Intangible Nature: Digital products exist in digital format and cannot be physically returned.
No Physical Delivery: Digital products are delivered electronically, eliminating the need for physical shipping and handling.
2. No Returns or Refunds for Digital Products
Due to the inherent nature of digital products, all sales are final and non-refundable. Once a digital product is delivered, it is considered used and cannot be returned.
Here’s a breakdown of why we cannot offer refunds for digital products:
- Immediate Access: Once your purchase is confirmed, you can access the digital product immediately. This immediate delivery prevents us from reversing the transaction.
- Digital Nature of Products: Digital products are intangible and cannot be returned or exchanged like physical goods.
Potential for Misuse: Refund policies can create opportunities for misuse, such as downloading products and requesting a refund.
3. Technical Issues
While we strive to provide a seamless user experience, technical issues may occasionally arise. If you encounter any technical difficulties with your digital product, please immediately contact our support team at info@aoedigitalcollections.com.
Our support team will work diligently to diagnose and resolve the issue. However, please note that technical difficulties, such as compatibility issues or internet connectivity problems, do not qualify for a refund.
We recommend the following steps to troubleshoot technical issues:
- Check Your Device: Ensure your device meets the minimum system requirements for the product.
- Verify Internet Connection: Confirm that you have a stable internet connection.
- Clear Browser Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can resolve technical issues.
- Contact Our Support Team: If the issue persists, please contact our support team for further assistance.
4. Product Descriptions and Expectations
We strive to provide accurate, detailed, and honest product descriptions. You are responsible for carefully reviewing product descriptions before purchasing to ensure the product meets your needs and expectations.
It’s important to understand that digital products sometimes only meet your specific expectations or preferences. Personal taste, artistic style, or technical limitations can influence your perception of the product.
By purchasing a digital product, you acknowledge that you have reviewed the product description and understand its limitations. We encourage you to contact our support team if you have any questions or concerns before making a purchase.
5. Agreement to Terms
You agree to the terms and conditions outlined in this Return Policy by purchasing a digital product from AOE Digital Collections. This includes, but is not limited to, the following:
- No Refunds: You understand and agree that all sales of digital products are final and non-refundable.
- Technical Support: You acknowledge that technical support is a courtesy and does not guarantee a refund or replacement.
- Intellectual Property Rights: You understand and agree that the digital products you purchase are protected by copyright and other intellectual property laws.
User Responsibility: You ensure your device and internet connection are compatible with our digital products.
If you have further questions or concerns, please contact our support team at info@aoedigitalcollections.com
